Shipping & Returns

Shipping

We currently ship to the US & Canada using carbon neutral delivery
Flat rate shipping is provided upon checkout for orders under $150 (USA only)
Ground shipping is free on domestic orders $150+ (USA only)
UPS Standard International delivery service (carbon neutral) for Canada
Please allow 7-10 business days for orders to ship

Returns

We are happy to accept your returns and issue a refund to the original payment method.
Items must be in their original condition (unwashed, tags attached, and in original packaging) and returned within 30 days of the delivery date to be eligible. Final sale items indicated at checkout cannot be returned.
To start a return, please visit our returns portal. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please keep in mind that items sent back to us without first requesting a return will not be accepted! Once approved, you’ll be automatically refunded on your original payment method, however, it can take some time for your bank or credit card company to process.

If you are having trouble, you can always contact us for any return questions at palisadecalifornia@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact palisadecalifornia@gmail.com if you believe your item was sent in compromised condition.

Exchanges

Unfortunately at this time we do not offer exchanges.